Einstein Harmonicas is a large global manufacturer of harmonicas (sometimes called “harp,” “blues harp,” or “tin sandwich”) based in Stuttgart, Germany. Einstein has a long-standing tradition of quality and is a recognized leader of quality in the Harmonica industry. It would like to expand its markets into the United States so management has approved a strategic plan to create a new US-based company called Victory Harmonica Corporate (or “Victory”). Einstein is treating Victory as a separate entity and will operate independently of the parent for the most part. A decision was made that a new IT department will be formed and run by Victory.
As a team, present the proposed solution to the case. The presentation should lay out clear recommendations for how management should address the problem. This case study is divided into two parts:
- establishing the IT organization, the IT strategy, IT charter, the roles and responsibilities for the new IT organization, IT operating model, and
- creating the IT service catalog and capability maturity model, and governing IT entities.