In his latest West Monroe Partners publication, “Getting ‘Back to Basics’ is the Key to Unlocking the Promise of New Technology in Care Management,” Bryan Komornik discusses why technology alone cannot be the silver bullet to fix fragmented processes, disparate functions, and siloed operations in healthcare management. New technology, rather, is just part of the puzzle of creating connected care experiences for health plans’ members.
Bryan describes the importance (and outlines the process) of applying fresh thinking to an organization’s core mission and operations in order to establish a firm foundation upon which to evaluate business processes and consider the integration of new technology.
Go to the article or download the PDF.
good!